FAQ
School Reopening – AY 2023-24
1. Has the school fees increased?
- The school fees is increased by 3%, as approved by the KHDA for this academic year 2023-24.
2. How can I get a complete breakdown of Ay 2023-24 Terms fees and make payment as per due date?
- We request you to pay the school fees on time. In case of non-payment of fees after repeated reminders, we will have to take actions as guided by KHDA .
- Parents must log-on to the Parent portal via schools website www.diyafah.com using the Parent Code and view the fee section. Click here for Parent portal. All Payment must be made as per year wise fees listed. Multiple payment options are listed.
3. Will I be charged any excess amount for paying through a Credit/Debit card?
- No, all excess charges for payment via Credit/debit cards will be borne by School.
4. How can I make payment for Students exercise books after selection make payment?
- Parents must log-on to the Parent portal via Schools website www.Diyafah.com using the Parent Code and view the book section. Click here for Parent Portal and make payments.
5. How can I collect the exercise books after payment along with Students ID card
- Books will be handed to students (Years 4 and above) in class when school opens along with student ID cards. We will share information of the book distribution for FS and Year 3 through a separate circular.
6. What options are provided for payment of school fees?
- The Parent portal is set-up for payments as per 3 terms only – this is the standard on which the school has been operating on. Fee for Years 11 to 13 must be paid by 2 terms.
- •No Discount or Fee Reduction
- •Maximum Installments to be provided is payment in three installments
- •All the PDC’s should be submitted along with the 1st installment
- •PDC’s cannot be kept on hold on the due dates: however, PDC’s can be replaced with another mode of payment with 7 days prior intimation
Health and Safety protocols
7. What health and safety protocols will the school be following?
- The School will be following all guidelines as required and will adapt as per current protocols. Health and Safety has been outstanding in all KHDA inspection reports and will continue to be Outstanding
- •Special chemicals will be purchased from reputed company certified by DM.
- Safety measures for all staff are in line with health protocols
- •Additional Sanitization teams & staff will be deployed for daily sanitization of Bus Transport and School classroom/campus
- •School is working closely with the authorities to make sure all the facilities meet required standards
- •The school has improved its infrastructure to meet the need of the current situation
- The school is working along with our cleaning company Prestige to follow all health and safety protocols making sure all Sanitization/Disinfection/cleaning protocols are as laid down by the regulatory bodies. The school is investing heavily in this process using good quality product and all cost will be taken on by the School.
8. How can I get a Parents ID card?
- Parents ID card is compulsory and must be worn and shown to the security when picking up students. The security is empowered to stop any child going out with an adult without proper verification. Parents who need a replacement or an additional card can send an email to the Registrar, normal charges will apply. New parents ID card will be issued by registrar – email registrar@diyafahschool.com.
9. Is ID cards necessary for students?
- Yes, towards safety and security of the students within the school premises, it is necessary that all students wear their ID cards at all times. Please note the Student ID Cards are linked to transport and school attendance.
DIYAFAH PARENT PORTAL – USER GUIDE
How to login to Diyafah Parent Portal?
- Launch the School Website www.diyafah.com
- Click on “PARENT PORTAL” displayed on the top right corner of your screen.
- Choose the relevant Academic Year eg. 2021-2022. This will bring up the login screen, provide the Parent username (i.e. P followed by a 5 digit number) and password provided to you by the School.( If you have forgotten your password please click on “Forgot Password” to send password to your registered email id )
- To update your password, click on Change Password, on the Home page of Parent Portal.
What information is available on the portal?
The Portal view will currently have the following information:
- Communications: All Circulars, Homework, Newsletters, Weekly planners, Policies and Alerts will be available to view.
- Home: for centralised viewing of all currently active modules.
- Parent Profile: lists the parents’ profile as per information held in our database
- Student Profile: lists the student’s profile as per Information held in our current database.
- Library: Lists all Books relevant to Student’s year group, which can be viewed and reserved online.
- Report Cards: Displays the Students’ Internal and External Report Cards published.
- Fees & Services:
- Fees: Lists the School Fees as per instalments payable.
Upon payment all receipts can be viewed and printed online at home or viewed using a mobile device. - Other Events/Activities: Lists all payments for internal and external events and activities hosted by the school and registered/enrolled for by the student.
- Contacts: Lists contact details of services at Al Diyafah High School.
How to access/view siblings with parent login?
- Click on the Student Profile (Displayed on left side of screen) and choose the student from the dropdown to view the information corresponding to the student selected such as report cards, fees and communications
- If any changes need to be made in the Student Profile page, kindly contact the Registrar.
How to update address/email id/phone nos.?
- Upon successful login, Parent Profile page is displayed which lists details of Father and Mother held in our database.
- These details can be updated anytime.
**Please keep all details on this page updated at all times to ensure you received all communications circulated by the School via SMS and Emails, which are always sent to this registered contacts ONLY.
Photography Consent
- Click on the Student Profile (Menu on left side of screen) and select the student for whom you would want to view the details.
- At the bottom of the page, Photography consent declaration is available.
- Choose Yes or No and click on Submit if you haven’t done earlier.
- The Submit button will be available only if the consent wasn’t given earlier.
How to access Report Cards?
- To access Report Cards, Click on Student Profile (Menu on left side of screen). Choose the student for whom you would want to view the report card.
- Click on Report Cards (Menu on left side of screen)
- Click on Internal Exams to view the relevant Report Card. For students of Year 3 onwards, External exams as well will be displayed, which holds report cards for external exams such as CAT4, GL Assessments, etc.
Communications – Circulars/Newsletters/Alerts.
- Click on Student Profile (Menu on left side of screen). Choose the student for whom you would want to view the school communications
- Click on Communications (Menu on left side of screen) and then navigate into the specific section within such as Alert, Circular, Homework, Newsletter, Policies, Resources.
How to make Online Payment?
- To check outstanding Fee details, Go to Fees & Services (Menu on left side of screen) > Fees > Invoice
- Select the Term(s) for which you would want to make the payment and click on Confirm to Pay button at the bottom of the page.
- Once you click “Confirm to pay” you will be re-directed into our privacy policy. You are required to Agree to the proceed. Once you agree, Click on Proceed to Pay.
- In the next screen please enter your credit/debit card details
- Once payment is made, your payment details will be shown on the portal as PAID.
Parent Portal Support
- For any queries or assistance related to Parent Portal, please send an email to parentportal@diyafahschool.com and we will respond within ONE WORKING DAY.
*PLEASE USE CHROME BROWSER FOR BEST PERFORMANCE *SAFARI IS NOT SUPPORTED